Effective date: August 27, 2025

At Enex Pharmacy ("us", "we", or "our"), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, or interact with us in relation to medical equipment, specialist bookings, and the purchase of medicines. By accessing our services, you agree to the practices described in this policy.

1. Who is Responsible for Your Data?

Enex Pharmacy is the entity responsible for processing your personal data. You may contact us regarding privacy concerns at info@enexpharmacy.com.

2. What Data Do We Collect?

We collect personal information in order to provide our services effectively. This may include:

• Contact details (name, email, phone number, billing and shipping address)
• Login/account information (username, password, and profile details)
• Medical details required for prescription verification or specialist booking
• Order and payment information (purchase history, card or bank details)
• Appointment and consultation history with healthcare specialists
• Preferences and communication choices

3. How We Use Your Data

We use your information for purposes such as:

• Processing and fulfilling medicine and equipment orders
• Facilitating specialist consultations and medical bookings
• Improving our website, products, and services
• Providing customer support and responding to inquiries
• Sending important updates, reminders, or promotional offers (if you opt-in)
• Ensuring compliance with legal and regulatory requirements (e.g., prescriptions)

4. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

• Licensed healthcare providers for prescription validation or specialist bookings
• Payment processors to securely complete transactions
• Regulatory authorities where required by law
• Service providers who assist in operating our platform (e.g., logistics, IT support)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online service is completely risk-free, and we encourage you to safeguard your account credentials.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent to certain data uses (e.g., marketing emails)

To exercise these rights, please contact us at privacy@enexpharmacy.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize services. For more details, please review our Cookies Policy.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
📧 info@enexpharmacy.com
📍 Enex Pharmacy Headquarters, Lagos, Nigeria